SERVPRO of Livermore Employee Photos

A middle-aged man with dark hair, brown eyes, and a beard

Roy Drake - Owner

Roy is a certified expert in property damage restoration. He has been in the restoration and cleaning business for all of his adult life. His experience is a tangible asset.  He holds the following IICRC Master Certifications:

  • Water Damage Restoration
  • Fire & Smoke Damage Restoration
  • Textile Cleaning

Other IICRC Certifications:

  • Structural Drying
  • Microbial Remediation
  • Health & Safety
  • Carpet Repair and Re-Installation
  • Carpet Cleaning
  • Upholstery & Fabric Cleaning
  • Odor Control
  • Color Repair

His staff is also composed of experienced and loyal professionals, with years of experience, who have been working with him for much of their careers. When you call their offices you will be speaking with polite and knowledgeable professionals who will handle your needs with alacrity.

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Rhia Shiek

Rhia serves as a General Manager. Rhia has 8-ongoing years of SERVPRO knowledge, had 5 in content evaluation before SERVPRO, and worked in Real Estate financing with her license before that. She specializes in our estimating/invoicing department. She is IICRC Certified in Fire/Smoke, Odor, and Water. She is a remarkable asset to the team!

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Pierre Cisneros

Pierre Cisneros is our Sales & Marketing Manager. He brings a great deal of customer service and sales experience to our company. Prior to joining SERVPRO, Pierre served as a successful store manager with Sprint and before that, T-Mobile. Pierre has also worked as a sales representative for a large plumbing contractor in Monterey, California. He certainly understands property disaster restoration and customer service.

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Moises Rosales

Moises is our Marketing Coordinator. He is the administrator of all of our social media. Moises works in the community/public relations field by developing business bonds and providing educational opportunities for outside parties. He works side-by-side with the Administration and Production team as well as our customer service field. 

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Eduardo Flores

Eduardo is one of our East Bay Production Managers. He is highly skilled in Water damage mitigation, controlled demolition, Asbestos abatement and many other specialty services. Eduardo is a new addition to our team and has proven himself to be an invaluable member of the team with his hard work, dedication, and passion for each job. Eduardo's empathetic nature has made him a favorite with our clients.

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Tammy Jensen

Tammy is our Stockton General Manager. She is also our senior advisor for fire and contents production across our three offices. She oversees a team of highly skilled and dedicated managers and fire and content production technicians who are dedicated to providing our clients with the best possible service, in what in some cases are some of the most trying times in their lives. Tammy has been in the restoration industry since 2003. Her experience in structural and content cleaning for residential and large commercial losses are without peer. She has earned IICRC: Water, ASD, Fire and Odor Control certifications. Tammy is most proud of her role to serve the community of Stockton.

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Monica Garcia

Monica is the Chief Office Administrator of our Stockton branch. She is very experienced and able to adapt to any situation. We have the utmost confidence in her customer service skills. She is continuously going above and beyond to satisfy our customers needs. We are very privileged to have Monica as a part of our team and her role in our office has been key in our success and will continue to be for our future.

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Lisa Flower

Lisa Fowler is a Stockton resident and serves as a Business Development Representative.

Right out of high school, Lisa enlisted as an administrative specialist with the United States Army. After seven years of service, she pursued a career in advertising and marketing. In the early 1990s she helped local and national businesses build revenue and brand awareness through print and digital resources.  It was Lisa's love of new construction & remodeling that brought her to SERVPRO of Stockton as a customer service representative. She has become certified in Water, Mold, Fire Restoration along with Carpet and Upholstery Cleaning.

Today, she focuses on helping local business and homeowners restore their properties back to preloss condition... "Like it never even happened."